Local Ranking takes the privacy of all user and customer data very seriously.
As part of this responsibility, we are sharing with you the details of what data we collect, how we collect it and how we use it.
When we refer to Local Ranking, we are referring to the business operated by SEOptimer Limited, the owner and provider of this website localranking.com, and the entity which controls the data being collected.
This Privacy Policy applies to you, the user of this website and SEOptimer Limited, as well as any data collected or provided by you in your use of the website.
If you do not agree with this policy, please do not use the website or Local Ranking's products and services. In order to use services administered by Local Ranking, users must consent for Local Ranking to use their data for the purposes Local Ranking sees fit as outlined in the Privacy Policy. Refusal to consent is grounds for Local Ranking to block access to services offered.
The data we collect
Local Ranking collects data explicitly provided by you in the course of using the website, which may be personal data. This includes:
- Account information such as Name, Email Address and Password
- Billing and Payment information such as Credit Card details and Billing Address
- Invoicing information such as Company Name
- Google User Data - Data retrieved from Google API Services as explicitly authorized through the Google authentication dialog. More details provided in the ‘Google User Data’ section.
- Local Listing Information - Any information inputed into the offered SEO and management tools such as Accounts & Listing Management, GeoGrid, GMB Audit, Post Scheduling or Review Management, including things such as Listing Names, Keywords, Review Responses, Post Text, Image & Scheduling Information.
- Customer support data - Such as ticket information and name and email address if provided
Local Ranking also collects data automatically when you use our product and services, such as:
- Your use of the website and products such as pages browsed to and login behaviour and duration
- Device and connection information such as device type, browser type, connection geography, operating system
- Information about how you arrived to our website, such as referrer website, or search keywords used
How we use the data we collect
- To enable secure account login and authentication
- To provide the specific functions and services of the Local Ranking products, plans and tools as advertised on this site
- To perform customer billing and record transactions
- To provide invoices to your with your company information
- To provide customer support including resolving billing issues, responding to bugs or problems or assisting with general knowledge queries
- To send service related notifications about problems, incidents or important account related information
- To verify accounts for safety and security
- To market, promote, and drive engagement of our products. We may from time to time send promotional communications via email, or through adverts on other websites and platforms like Facebook and Google. These communications are aimed at maximizing what you get from Local Ranking's products. At any time, you can control whether you receive communications as described below in”Opt-out of communications”.
- To measure the success of, and improve our products and services
Google User Data
Your supplied Google User Data is used only for the purposes of providing the Services to you (Local SEO & GMB Management Tools).
Your Google account is only accessed through explicit authorization and permission provided by you via the Google Authentication dialog on the 'Google Accounts' page.
We use this authorization to:
- Identify and retrieve all Google My Business listings linked to the Google Account
- Provide the ability to quickly see a snapshot of the Listing information
- Retrieve all reviews against all connected listings for the purpose of viewing, sorting, filtering, and issuing replies
- Schedule posts to any listings
- Trigger a GeoGrid or GMB Audit Process on the listings
Your authentication data is stored securely and never shared with third parties
Account data is cached for the purposes of connectivity to Google APIs, and for display performance.
You can request deletion of your account and any cached data via our support email support at http://localranking.com
Data handling
We will retain any data you submit for as long as Local Ranking deems it necessary to provide adequate service to users, unless explicitly requested by a user to be deleted
Data will never be intentionally disclosed to third parties for profit or marketing.
All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998 and the European Union's General Data Protection Regulation.
Third party websites and services
Local Ranking may from time to time, employ the services of other parties to conduct processes necessary for the operation of the website.
The providers of such services have access to certain data provided by users of this website and may be located in various locations throughout the world.
Any data used by such parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited.
Furthermore, any data that is processed by third parties will be processed within the terms of this privacy policy and in accordance with the Data Protection Act 1998 and GDPR.
Controlling use of your data
You have the right to ask for a copy of any of your personal data held by Local Ranking.
You have the right to withdraw consent necessary to use the services provided by Local Ranking at any time.
You have the right for your data to be deleted from the servers and databases of Local Ranking.
You have the right to be removed from marketing communications.
The above data requests can be actioned by Local Ranking staff via the Livechat widget located on the website, or by emailing directly at support at localranking.com.
For any other questions or concerns relating to the use of your data while using Local Ranking, you are also welcome to enquire at the above channels.
Cookies
The first time you access the Local Ranking website, cookies will be stored on your computer.
Local Ranking uses Cookies to improve your experience of using the Website and to improve our range of products and services.
Local Ranking has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
We use this predominantly to 'remember' the session information for signed up users, so that they are automatically logged in for convenience, and for website analytics functions mentioned in the 'how we use the data we collect' section.
Changes to this privacy policy
Local Ranking reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law.
We encourage you to periodically review this Statement to be informed of how Local Ranking is protecting your information.